Documentation Strategies for the Social Web Fundraising Presentation

Presentation Description

A recording of the meeting (including handouts) is available for download. Refer to the information in the webinar email for details.
Let's say that the most driven and driving developer on your team, who also happens to be a popular blogger, comes to you and asks why your end-user documentation doesn't allow comments or ratings. Rather than stammering something about Wikipedia's latest scandal, do your homework and learn best practices from others who are implementing social web content. We are living in an exciting time for web content that is conversational or based on community goals. By doing some research, you may realize there are good reasons not to implement a social media strategy. You’ll need to study the potential community and judge the time you'd spend in arbitration with community members on contentious issues. You may discover that you can borrow from benefits of a single approach while still meeting business goals.

This presentation will teach you how to:

  1. Identify specific types of tools on the social web, such as tags, blogs, wikis
  2. List risk areas and pitfalls
  3. Identify potential roles with social strategies
  4. Build a plan for listening, participating, collaborating, and offering a platform or community

Cost and Registration

This SIG event will be open to Technical Editing SIG members and non-members.
  • TE SIG members and students: $15
  • Other STC members: $20
  • Non-members: $25 (The cost to attend this event only, as a non-member.)

How to Participate

Register for the Webinar: Use the form below to register for the event. Advance registration for this event will be required.

Access the Handouts: You can access the materials by following the directions supplied after registration.

Join the Webinar: On the day of the event, follow the instructions that were sent to you by GoToWebinar.

Note: To access the audio component of the webinar, you can either use a regular telephone and pay for the cost of the telephone call, or use VoIP technology if you have a suitable headset or other hardware. For more information on the VoIP setup and requirements for the seminar, see GoToWebinar's Audio Best Practices . Note that the Technical Editing SIG's toll-free teleconference number will not be used for this event.

Join the Online Chat: Join the GoToWebinar chat that will be integrated with the webinar.

Access Additional Materials: After the event, members can access the webinar recording and chat transcript in the file gallery . Nonmembers will be provided with these materials.

Speaker Profile

Anne Gentle
Anne Gentle

Anne Gentle is the fanatical technical writer and community documentation coordinator at Rackspace for OpenStack, an open source cloud computing project. Prior to joining OpenStack, Anne worked as a community publishing consultant, providing strategic direction for professional writers who want to produce online content with wikis and user-generated articles and comments. Her enthusiasm for community methods for documentation prompted her to write a book about using social publishing techniques for technical documentation titled Conversation and Community: The Social Web for Documentation. She also volunteers as a documentation maintainer for FLOSS Manuals, which provides open source documentation for open source projects. She writes a blog at and enjoys advocating for social and community techniques for web content. As the mom of two youngsters, she thrives on being busy and on-the-go.

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